Refund Policy.

Damaged or defective on arrival

In the rare event that your order arrives damaged, defective, or materially different from what you ordered, we will replace it at no cost - subject to the conditions below.

• You must notify us within 48 hours of delivery by emailing support@houseofparvani.in.
• Your email must include your order number, a clear description of the issue, and photographs and a short unboxing video showing the damage and the outer packaging. Claims without supporting media cannot be processed.
• The product must be unworn, in its original packaging, and with all tags and inserts intact.
• Once approved, we will arrange a pickup and dispatch a replacement. If the same piece is no longer available, we will offer store credit of equivalent value valid for 12 months.

What is not considered a defect

Our jewellery is handcrafted in small batches. The following are part of the work and are not considered defects:

• Minor variations in colour, finish, polish, weight and stone placement from piece to piece.
• Slight differences between the on-screen image and the piece you receive - colours can render differently on different displays.
• Tarnish, discolouration or loss of shine resulting from contact with water, perfume, sweat, lotions, or improper storage. See our care guidance below.

Order cancellation

You may request a cancellation within 12 hours of placing the order, provided it has not yet been processed for dispatch. Once an order has been packed or handed over to our courier partner, it can no longer be cancelled. To request cancellation, email support@houseofparvani.in with your order number.

Refunds (where applicable)

In the limited cases where a refund is granted - for example, a successful cancellation, or a damaged order where no replacement is available - the refund will be processed to your original payment method within 7-10 business days of approval. The actual time for the credit to reflect in your account depends on your bank or card issuer.

Cash on Delivery orders

For COD orders, approved refunds will be processed via UPI or bank transfer to an account you nominate. We may request a cancelled cheque or UPI screenshot for verification.

Wrong product received

If you receive an item that does not match your order, write to us within 48 hours with your order number and a photograph of the received item. We will arrange a pickup and dispatch the correct piece at no additional cost.

Caring for your piece

• Store dry, ideally in the pouch or box it came in.
• Keep away from water, perfume, body lotion and direct sunlight.
• Wipe gently with a soft cloth after each wear.
• Put on last when getting ready; take off first when returning home.

Contact

Any concerns with your order? Reach us at support@houseofparvani.in. We aim to respond within one business day.