Shipping Policy.

Every Parvani piece is carefully packed in our signature parchment-textured box, embossed in gold foil and tied with a hand-dyed emerald silk ribbon, before it makes its way to you.

Where we ship

We currently ship across India to all serviceable pincodes through our logistics partner network. International shipping is not available at this time. If you would like to place an international order, please write to support@houseofparvani.in and we will do our best to assist on a case-by-case basis.

Processing time

Orders are processed within 2-5 business days of receipt. Pieces are made and finished in small batches, so the occasional made-to-order item may take a little longer - we will keep you informed by email if that applies to your order.

Delivery time

Once dispatched, you can expect your order to arrive in 5-10 business days, depending on your location. Metro and tier-1 cities typically receive orders sooner than remote pincodes.

Shipping charges

• Free shipping on all prepaid orders (UPI, cards, net banking).
• Cash on Delivery (COD) is available across serviceable pincodes in India. A flat ₹60 COD handling fee applies and is shown at checkout - waived on orders above ₹990.

Tracking your order

Once your order ships, you will receive a tracking link by email (and WhatsApp, where you have shared your number). You can use the link to follow your parcel until it reaches you.

Address accuracy

Please double-check your shipping address, pincode and phone number at checkout. We are not responsible for orders delayed, returned, or lost due to an incorrect or incomplete address. If you spot an error after placing an order, write to us at support@houseofparvani.in within 12 hours and we will do our best to correct it before dispatch.

Failed deliveries

Our courier partners will typically attempt delivery up to two times. If both attempts are unsuccessful and the parcel is returned to us, we will reach out to arrange re-dispatch. Re-dispatch charges may apply if the original address was incorrect or no one was available to receive the order.

Damaged or lost parcels

In the rare event your parcel arrives damaged or does not arrive at all, please refer to our Refund Policy for next steps. All claims must be reported within 48 hours of the delivery date shown on your tracking.

Public holidays & peak season

Orders placed on weekends or public holidays will be processed on the next business day. During festive and sale periods, dispatch and delivery may take slightly longer than usual.

Contact

Questions about shipping or your order's status? Write to support@houseofparvani.in.